WatchDog Security Technologies Inc., a corporation duly incorporated under the laws of Ontario, Canada ("WatchDog," "Company," "we," "us," or "our"), operates and maintains the digital platform accessible at , together with all associated applications, interfaces, and integrated services that reference or incorporate these terms by hyperlink or otherwise (collectively, the "Platform"). Our comprehensive suite of cybersecurity solutions encompasses advanced threat detection, security monitoring, compliance management, and related professional services (collectively, the "Services").
For all inquiries, correspondence, or formal notices, you may contact us via electronic mail at or by physical correspondence addressed to our registered office at 18 King Street East, Suite 1400, Toronto, Ontario M5C 1C4, Canada.
These Terms and Conditions, together with our Privacy Policy, and any supplementary terms or conditions posted on the Platform or any of our pages under the domain (collectively, the "Agreement"), constitute the complete and exclusive legal framework governing your relationship with WatchDog Security Technologies Inc. This Agreement establishes a binding contractual relationship between you, whether acting in your individual capacity or as an authorized representative of a legal entity ("User," "you," or "your," "Customer"), and WatchDog Security Technologies Inc.
By accessing, using, or attempting to use any component of our Platform or Services, you acknowledge that you have carefully reviewed, fully understand, and unconditionally agree to be bound by all provisions of this Agreement. You further represent that you possess the requisite legal authority to enter into this binding agreement on behalf of yourself or the entity you represent. IF YOU DO NOT AGREE TO ALL TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT, OR IF YOU LACK THE AUTHORITY TO BIND THE ENTITY ON WHOSE BEHALF YOU ARE ACTING, YOU ARE EXPRESSLY PROHIBITED FROM ACCESSING OR USING THE PLATFORM AND SERVICES AND MUST IMMEDIATELY CEASE ALL SUCH ACTIVITIES.
This Agreement incorporates by reference all supplementary policies, terms, conditions, and documentation that may be published on the Platform from time to time, including, but not limited to, our Privacy Policy, and any future documentation, such as an Acceptable Use Policy or Service Level Agreements. WatchDog reserves the unqualified right, exercisable in our sole and absolute discretion, to modify, amend, supplement, or replace any provision of this Agreement at any time. Where such changes are material, we will provide notice to the account owner email address on file at least fourteen (14) days prior to the effective date of the changes. Unless a later effective date is expressly stated in such notice, material changes shall become effective fourteen (14) days after the notice is sent. Non-material changes (including clarifications, corrections, or updates that do not materially affect your rights or obligations) may become effective immediately upon publication on the Platform. Any modifications shall be evidenced by an updated “Last Modified” date. Your continued access to or use of the Platform on or after the effective date of any modification constitutes your binding acceptance of the revised terms. You acknowledge your responsibility to periodically review this Agreement to remain informed of any changes.
To ensure you maintain ready access to the current terms governing your use of our Services, we strongly recommend downloading and retaining a copy of this Agreement for your records. The most current version of this Agreement shall always be available on our Platform and shall supersede all prior versions.
01.DEFINITIONS AND INTERPRETATION
1.1 Definitions
For the purposes of this Agreement, the following capitalized terms shall have the meanings set forth below:
"Agreement" means these Terms and Conditions, together with our Privacy Policy, and any supplementary terms or conditions posted on the Platform or any of our pages under the domain watchdogsecurity.io, which constitute the complete and exclusive legal framework governing your relationship with WatchDog Security Technologies Inc.
"Audit Trail" means the comprehensive, immutable log records automatically generated by the Service documenting user activities, system events, and data access.
"Content" means all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services, as well as the trademarks, service marks, and logos contained therein, but expressly excludes User Content.
"Customer" means the legal entity or individual that has executed this Agreement and is authorized to use the Services, used interchangeably with "User" throughout this Agreement.
"Customer Data" means all data, information, documents, and content uploaded, stored, processed, or transmitted by Customer through the Service, excluding Personal Data which our Privacy Policy governs.
"Data Processing Agreement" or "DPA" means any executed data processing agreement between the parties governing the processing of Personal Data, which when executed takes precedence over these Terms and Conditions in the event of conflicts.
"Force Majeure" means any circumstance beyond a party's reasonable control that prevents performance of obligations hereunder, including natural disasters, acts of God, internet infrastructure failures, large-scale cyberattacks beyond reasonable control, governmental actions, civil unrest, pandemic-related disruptions, and third-party provider outages not caused by the affected party's negligence or breach of contract.
"Integration Framework" means the application programming interface (API) and associated tools provided by WatchDog to facilitate the secure flow of data between the Service and authorized Third-Party Integrations from our Integrations List.
"Integrations List" means the official list of Third-Party Integrations that have completed WatchDog's internal review process for technical compatibility and safety validation, regularly updated at WatchDog's discretion.
"Legal Terms" means these Terms and Conditions as they may be modified from time to time in accordance with the provisions herein.
"Marks" means the trademarks, service marks, and logos of WatchDog Security Technologies Inc., whether registered or unregistered.
"Material Breach" means a party's significant failure to perform a material obligation under this Agreement, including but not limited to security failures, violation of confidentiality obligations, or non-payment of fees, which is not cured within thirty (30) days of receiving written notice from the non-breaching party.
"Managed Service Provider" or "MSP" means a third-party entity authorized by a User, pursuant to Section 4, to access and manage that User's Account, and which is separately governed by an MSP Access Agreement with WatchDog as required by Section 5.
"Personal Data" means any information relating to an identified or identifiable natural person, as defined under applicable data protection laws, that is included within Customer Data and processed by WatchDog.
"Privacy Policy" means WatchDog's privacy policy available at , which is incorporated by reference into this Agreement.
"Professional Services" means implementation assistance, training, consultancy services, and other professional services provided by Professional Service Providers.
"Professional Service Provider" means: (i) qualified individuals who maintain independent contractor relationships with WatchDog Security Technologies Inc.; (ii) employees directly engaged by WatchDog Security Technologies Inc.; or (iii) third-party professionals whose contact information has been made available to WatchDog Users or Customers through the Platform for the purpose of exploring potential separate professional services engagements, whether or not such third-party professionals have any formal relationship with WatchDog Security Technologies Inc. For the avoidance of doubt, this definition expressly excludes an MSP, whose relationship and activities are governed by Sections 4 and 5 of this Agreement and the separate MSP Access Agreement.
"Security Incident" means any event that compromises or potentially compromises the confidentiality, integrity, or availability of the Service or Customer Data.
"Service" means the Software as a Service (SaaS) cybersecurity compliance and document management platform operated by WatchDog, including all modules, features, and functionalities accessible through the Platform.
"Service Tokens" means prepaid credits purchased by Customer that may be redeemed for eligible services, subscriptions, products, and Professional Services offered through the Platform, having no monetary value outside of the Platform ecosystem.
"Submissions" means any questions, service tickets, comments, suggestions, ideas, feedback, or other information about the Services provided by Customer to WatchDog, for which Customer assigns all intellectual property rights to WatchDog.
"Support Services" means the technical support services provided by WatchDog through in-app chat system and email support at , maintaining high standards of skill and care consistent with leading cybersecurity providers.
"Third-Party Integration" means any authorized API connection or interface between the Service and external systems, applications, or services.
"Trust Center" means the hosted software-as-a-service platform provided by WatchDog that functions as a passive conduit, enabling a Customer to publish, manage, and share its own security and compliance materials ("Customer Content") with third parties through a dedicated web interface, typically accessible via a subdomain in the format "trust.-Customerdomain-.com" or similar URL structure as configured by Customer. WatchDog exercises no editorial control over Customer Content and serves only as the technology provider for the platform.
"User Account" means the account established by or for a User to access and use the Services, for which the Customer is responsible for all activities that occur under such accounts.
"User Content" means all content, data, documents, files, and materials that Customer uploads, stores, transmits, or otherwise makes available through the Platform or Services.
"WatchDog Badge" or "Badge" means a graphical mark owned by WatchDog, provided under a limited license, which visually represents that as of a specific date ("Assessment Date"), the Customer's self-reported data and evidence submitted to the Service generated an automated, calculated score exceeding a specific threshold for a given framework, pursuant to WatchDog's proprietary and confidential assessment methodology. The Badge is not a certification, audit, or validation of compliance.
1.2 Interpretation Rules
Headings and section titles in these Terms and Conditions are for reference purposes only and shall not affect the interpretation of any provision. In the event of conflicts between documents, the following order of precedence shall apply: (i) any executed Data Processing Agreement (if existing) for matters specifically governed by such agreement; (ii) our Privacy Policy for all matters concerning the collection, use, disclosure, retention, and protection of personal information, data subject rights, cross-border data transfers, and privacy compliance obligations; (iii) these Terms and Conditions for all other contractual matters including service delivery, payment obligations, intellectual property rights, and general commercial terms; and (iv) other referenced policies or documentation. References to applicable laws and regulations include amendments, updates, and successor provisions. Third-party integration terms are incorporated only when expressly referenced herein.
02.SERVICE DESCRIPTION AND SCOPE
2.1 Platform Overview
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
2.2 Service Components
The Service comprises the following core modules: compliance management dashboard, secure document repository, automated audit trail generation, real-time alerting and notification system, and comprehensive reporting and analytics capabilities. Optional Enterprise modules may include threat intelligence feed integrations, vulnerability scanning connectors, and advanced security posture management interfaces. Professional Services as defined in Section 1, may be available under the conditions specified in Section 2.6 hereto.
2.2.1 Compliance Assessment Feature: Scope, Limitations, and User's Acknowledgment
The Service includes a "Compliance" feature that provides automated, non-binding assessments of your organization's potential alignment with various international standards, frameworks, and regulatory requirements ("Compliance Assessments"). These outputs are generated through proprietary algorithms and statistical models that analyze the information, documentation, and responses You provide within the Platform ("User Compliance Data").
As a material term of this Agreement, You expressly acknowledge, agree, and covenant that:
(a) For Internal Informational Purposes Only. Compliance Assessments are provided for Your preliminary, internal self-assessment purposes only. They ARE NOT, and shall not be construed as, a substitute for formal compliance audits, certifications, or legal advice. The outputs DO NOT replace and are not meant to replace an independent, third-party audit or verification by certification bodies or regulatory authorities.
(b) User's Exclusive Responsibility for Data Integrity. You are solely and exclusively responsible for the accuracy, completeness, currency, and integrity of all User Compliance Data. You acknowledge that any inaccuracies or omissions in User Compliance Data will render the resulting Compliance Assessment fundamentally unreliable. WatchDog cannot and does not verify the truthfulness or adequacy of your uploaded documentation or responses.
(c) DISCLAIMER OF WARRANTY; "AS IS" BASIS. THE COMPLIANCE ASSESSMENT FEATURE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS. WATCHDOG EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. While WatchDog maintains its assessment algorithms with care, we make no representation that the feature's interpretation of standards is correct, complete, or aligned with any official auditing body.
(d) Assumption of Risk. You assume all risk associated with Your use of any Compliance Assessment. You acknowledge that using the Compliance Assessment for any purpose other than preliminary internal review is at Your own sole risk.
(e) Covenant to Independently Verify. You covenant and agree that You will not rely on any Compliance Assessment for any external purpose, including regulatory filings, contractual representations, or marketing claims. You must engage qualified, independent auditors or legal counsel to verify your compliance status before making any such representation.
(f) No Professional Relationship. Use of the Compliance Assessment feature does not create an auditor-client or any other professional relationship between You and WatchDog. WatchDog is not a licensed auditing firm, and the feature does not constitute professional compliance advice.
(g) No Guarantee of Outcome. WatchDog makes no representation that Your use of the Compliance Assessment feature will result in successful certification or compliance with any law or standard.
(h) Indemnification. You agree to indemnify, defend, and hold harmless WatchDog from any third-party claims arising from Your breach of this Section 2.2.1, including any claim resulting from Your misrepresentation of a Compliance Assessment to any third party.
2.3 Watchdog Badges
2.3.1 Badge Eligibility and Issuance
WatchDog Badges may be issued through either: (a) manual or automatic issuance upon achieving a minimum score threshold of 80% or as determined by WatchDog's proprietary, automated assessment methodology ("Methodology") within the Compliance Assessment feature for any supported framework; or (b) manual issuance by WatchDog in its sole discretion based on alternative criteria, special programs, or partnership arrangements. The Methodology and score thresholds for automatic issuance may be modified by WatchDog at any time without notice to reflect evolving standards and platform capabilities. Regardless of issuance method, eligible Customers will be granted a limited, revocable license to display the corresponding WatchDog Badge. Each Badge will clearly indicate the specific framework assessed (e.g., "ISO 27001"). Badges may be displayed only in: (i) Customer's WatchDog-hosted Trust Center; or (ii) Customer's marketing materials (including but not limited to websites, brochures, social media profiles, and digital communications) so long as such use is in strict compliance with the then-current , which may be made available on the WatchDog website or the Service platform. The license to display the Badge is conditional and may be revoked by WatchDog at any time in its sole discretion if Customer violates the Guidelines or for any other reason.
2.3.2 Badge Display Terms and Restrictions
Customer's use of any Badge is subject to the following material terms:
(a) Limited Representation. Customer expressly acknowledges and agrees that the Badge is a point-in-time, automated representation of self-reported data only. The Badge, and its display by Customer, MUST NOT be used to state, imply, or suggest: (i) formal certification of legal or regulatory compliance by any accredited body; (ii) that WatchDog or any third party has audited, validated, or verified the underlying data or Customer's actual security posture; (iii) a warranty or guarantee of compliance with the referenced standard; or (iv) endorsement by or affiliation with the governing body of the referenced standard (e.g., ISO, AICPA, PCI-SSC).
WatchDog reserves the right to require specific disclaimer methods for particular use cases or to disapprove any implementation that, in WatchDog's judgment, inadequately communicates the Badge's limitations.
(b) Usage Restrictions. Customer shall not: (i) modify, alter, obscure, or use the Badge as a component in any other design; (ii) use the Badge in any manner that violates subsection (a); (iii) display a Badge after its real-time score in the Service has fallen below the required threshold; (iv) continue displaying a Badge after account termination, suspension, or a change of control of Customer; or (v) transfer, assign, or sublicense any rights to the Badge.
(c) Conditional License. The license to display the Badge is granted on a conditional, real-time basis. The license is automatically and immediately revoked, without notice, if at any point the Customer's real-time score within the Service falls below the required threshold or if Customer breaches any term within this Section 2.3.
2.3.3 Intellectual Property
All Badges and associated intellectual property are and will remain the exclusive property of WatchDog Security Technologies Inc. Customer acquires no ownership rights in any Badge designs, trademarks, or associated intellectual property.
2.3.4 Indemnification for Badge Misuse
Customer agrees to indemnify, defend, and hold harmless WatchDog and its officers, directors, employees, and agents from and against any and all third-party claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: (i) Customer's display or use of any Badge; (ii) any assertion of false advertising, misrepresentation, or deceptive trade practices related to Customer's use of a Badge; (iii) any formal or informal regulatory inquiry or enforcement action; or (iv) any breach of the terms in this Section 2.3. WatchDog reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by Customer. This indemnification obligation will survive the termination of these Terms.
2.3.5 No Affiliation
WatchDog is an independent entity. Use of a Badge does not create any agency, partnership, or joint venture relationship between WatchDog and the Customer. WatchDog is not affiliated with, nor endorsed by: the American Institute of Certified Public Accountants (AICPA) with respect to SOC 2 Type 1 and SOC 2 Type 2; the International Organization for Standardization (ISO) or International Electrotechnical Commission (IEC) with respect to ISO/IEC 27001:2022; the UK National Cyber Security Centre (NCSC) with respect to Cyber Essentials; the European Union or any European data protection authority with respect to GDPR; the Office of the Privacy Commissioner of Canada with respect to PIPEDA; the Information and Privacy Commissioner of Ontario with respect to PHIPA; the California Privacy Protection Agency with respect to CCPA; the U.S. Department of Health and Human Services with respect to HIPAA; the Commission d'accès à l'information du Québec with respect to Quebec Law 25; or any other standards-setting body, regulatory authority, or governmental agency associated with the frameworks assessed through our Service. Any use of these names or references to these frameworks is purely nominative and for descriptive purposes to identify the subject matter of the assessment.
2.3.6 Audit and Enforcement Rights
WatchDog reserves the right to monitor and audit Customer's use of any Badge on any medium. Upon notice of non-compliance with these terms, Customer must immediately cease and rectify the non-compliant use. If Customer fails to do so within 24 hours, WatchDog reserves the right to: (a) employ technical means to disable or remove the Badge; (b) issue a public statement correcting the misrepresentation, at Customer's expense; and (c) bill Customer for all costs associated with the enforcement action.
2.3.7 Trust Center Integration
Display of a Badge may require use of WatchDog's Trust Center feature, which is subject to separate terms and may require additional fees.
2.4. Trust Center
2.4.1 Service Description
The Trust Center is an optional add-on service that provides Customers with a hosted platform to publish their Customer Content for viewing by third parties, typically accessible via a subdomain in the format "trust.Customerdomain.com" or similar URL structure as configured by Customer.
2.4.2 Content Responsibility and Platform Role
Customer is solely responsible for all data, information, and materials published via its Trust Center ("Customer Content"). Customer represents and warrants that it owns or has the necessary rights to all Customer Content and that its publication does not violate any applicable law or third-party rights. WatchDog is a service provider and acts as a passive conduit for the online distribution and publication of Customer Content. We have no obligation to screen, and do not verify, validate, or endorse any Customer Content. We reserve the right to remove any Customer Content at any time, for any reason, in our sole discretion. This provision is intended to provide WatchDog with the maximum protection available under applicable law.
2.4.3 Mandatory Legal Disclaimer Display
Customer acknowledges and agrees that all Trust Centers will automatically include a hyperlink to WatchDog's Trust Center Legal Disclaimer as made available at https://watchdogsecurity.io/profile/customerName/legal-disclaimer or such other URL as WatchDog may designate. This hyperlink and disclaimer: (i) will be prominently displayed on all Trust Center pages; (ii) may not be removed, modified, or obscured by Customer; (iii) serves to inform visitors of the platform nature of the Trust Center service and WatchDog's limited role; and (iv) is a material requirement for use of the Trust Center service. Any attempt to circumvent, hide, or modify this disclaimer display constitutes a material breach of these Terms.
2.4.4 Trust Center Terms
Use of Trust Center services is subject to these Watchdog Terms and Conditions and the Trust Center’s Legal Disclaimer referenced in Section 2.4.3, which are incorporated by reference. In the event of a direct conflict between these Terms and conditions and the Trust Center Legal Disclaimer, the Trust Center Terms of Use shall govern for all matters relating exclusively to the content display of the Trust Center. For all other matters, including but not limited to payment, confidentiality, and general account obligations, these Terms and Conditions shall govern.
2.4.5 Visitor Acknowledgment
Customer understands that visitors to Customer's Trust Center will be presented with WatchDog's Trust Center Legal Disclaimer, which clarifies that: (i) WatchDog is solely the platform provider; (ii) all content is provided by Customer without verification by WatchDog; (iii) visitors must independently verify any information before relying upon it; and (iv) any WatchDog Badges displayed represent assessments by WatchDog's automated tools based on Customer's self-reported data and are not certifications, third-party audits, or guarantees of compliance. Customer agrees that this disclaimer is reasonable and necessary for the protection of all parties.
2.4.6 Trust Center Availability
While WatchDog will use commercially reasonable efforts to maintain Trust Center availability, Customer acknowledges that Trust Centers may be subject to maintenance, updates, or temporary unavailability. WatchDog assumes no liability for any business impact resulting from Trust Center unavailability, and Customer should not rely on the Trust Center as its sole method of distributing critical compliance or security information.
2.5. Third-Party Integration Capabilities
The Service enables you to connect your WatchDog account with select third-party services and applications ("Third-Party Integrations") that are featured on our Integrations List. These connections are designed to enhance your experience by linking the Service with other tools you may use. WatchDog makes best efforts to validate the safety and compatibility of Third-Party Integrations before including them on our Integrations List through our internal review process. However, by enabling a Third-Party Integration, you acknowledge that you are instructing WatchDog to share certain data with the designated third party and that you remain responsible for reviewing the third party's terms, privacy policy, and documentation before integration.
2.4 Third-Party Software Components
We may include third-party software for use in connection with our Services. If such software is accompanied by an end-user license agreement ("EULA"), the terms of the EULA will govern your use of the software. If no EULA accompanies the software, we grant you a non-exclusive, revocable, personal, and non-transferable license to use such software solely in connection with our Services and in accordance with this Agreement.
Any third-party software and related documentation is provided "AS IS" without warranty of any kind. You acknowledge that such software may not be compatible with all systems or hardware versions, and we are not responsible for compatibility issues between your system and our Services.
2.5 Service Monitoring
We reserve the right to: (i) monitor the Services for violations of this Agreement; (ii) take appropriate legal action against violators; (iii) refuse, restrict access to, or disable any content that violates this Agreement; (iv) remove content that is excessive in size or burdensome to our systems; and (v) manage the Services to protect our rights and ensure proper functioning.
2.6 Professional Services
Professional Services, including implementation assistance, training, and consultancy services, may be available through the Platform under the conditions specified herein or under separate agreement. Professional Services may be purchased directly or obtained through Service Token redemption as detailed in Section 9.
2.6.1 Service Provider Relationships and Disclosure
Professional Services may be delivered by qualified individuals who maintain independent contractor relationships with WatchDog Security Technologies Inc., or by employees directly engaged by WatchDog Security Technologies Inc. The specific relationship status of each Professional Service Provider will be clearly disclosed to you prior to the service engagement through your account interface, enabling informed decision-making regarding service selection.
2.6.2 Direct Service Relationship and Platform Role
Upon engaging a direct professional services relationship is established between you and the designated Professional Service Provider. WatchDog Security Technologies Inc.’s Service as defined herein functions exclusively as a facilitation platform, providing the technological infrastructure and administrative support necessary for service delivery, while maintaining no responsibility for work product quality, project outcomes, or professional performance standards of individual service providers. If WatchDog Security Technologies Inc were to provide a professional service, such service provision relationship shall be autonomous and independent to the provision of the Service as defined herein.
2.6.3 Performance Expectations and Results-Based Obligations
Unless stated otherwise in the specific service description or engagement terms, Professional Services operate under a standard performance framework emphasizing diligent effort and professional competence, with beneficial outcomes anticipated but not contractually guaranteed given the consultative nature of such engagements. However, when specific service descriptions explicitly promise defined deliverables or measurable results without appropriate disclaimers regarding variable outcomes or contingent factors, such commitments create binding results-based obligations subject only to the limitations, exceptions, and Force Majeure provisions contained within this Agreement and applicable legal requirements.
2.6.4 Quality Oversight and Resolution Procedures
While WatchDog Security Technologies Inc. maintains no direct quality assurance obligations regarding Professional Service Provider performance, the Platform may incorporate feedback mechanisms and provider rating systems to support informed user selection. Service quality concerns, deliverable disputes, or performance issues require direct resolution between you and the applicable Professional Service Provider. WatchDog Security Technologies Inc. may provide administrative assistance in facilitating such discussions at its discretion, but assumes no obligation to mediate disputes, enforce service standards, or provide remediation for unsatisfactory professional services outcomes.
03.CUSTOMER OBLIGATIONS AND ACCEPTABLE USE
3.1 Account Management Responsibilities
USER REPRESENTATIONS By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
USER REGISTRATION You and your end users must register to access the Services. You agree to keep your password confidential and will be responsible for all use of your account and password, including any and all use by an authorized Managed Service Provider (MSP) acting on your behalf.. We reserve the right to remove, reclaim, or change information you submit during registration if we determine, in our sole discretion, that such information is inappropriate, obscene, or otherwise objectionable.
3.2 Lawful Use Requirements
PROHIBITED ACTIVITIES You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Services, you agree not to:
Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
Use any information obtained from the Services in order to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Services in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorized framing of or linking to the Services.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Delete the copyright or other proprietary rights notice from any Content.
Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
Copy or adapt the Services’ software, including but not limited to HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
Use a buying agent or purchasing agent to make purchases on the Services.
Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
Use the Services to advertise or offer to sell goods and services.
Sell or otherwise transfer your profile.
Attempt to access platform APIs directly or thwart associated security mechanisms.
3.3 Data Management Obligations
Customer shall maintain the accuracy and completeness of all Customer Data uploaded to or processed through the Services, and shall classify sensitive data according to applicable regulatory requirements. Customer must configure appropriate data retention rules within the Service in accordance with applicable laws and organizational policies, and shall promptly update metadata as necessary to ensure data integrity. Customer is responsible for managing data subject requests and legal holds through the Platform's available features and interfaces. All Personal Data handling and processing obligations are governed by our Privacy Policy, which forms an integral part of this Agreement.
3.4 Content Upload Responsibility
You are solely and entirely responsible for User Content. You represent and warrant that: (i) you own or have obtained all necessary rights, licenses, consents, and permissions to upload and use such User Content; (ii) your User Content does not violate any applicable laws, regulations, or third-party rights including intellectual property, privacy, or confidentiality rights; (iii) your User Content does not contain any viruses, malware, or other harmful code; (iv) your User Content is not defamatory, obscene, threatening, harassing, or otherwise objectionable; and (v) you have implemented appropriate security measures for any sensitive or confidential information contained within your User Content.
You acknowledge that WatchDog does not monitor, review, or approve User Content prior to upload, and WatchDog assumes no responsibility or liability for User Content or any consequences arising from your upload, storage, or transmission of such content through the Platform. You agree to indemnify and hold harmless WatchDog from any claims, damages, losses, or expenses arising from or related to your User Content or your violation of this section.
WatchDog reserves the right, but has no obligation, to remove, disable access to, or modify any User Content that violates these Terms and Conditions or that WatchDog determines, in its sole discretion, may be harmful to the Platform, other users, or WatchDog's business interests.
04.MANAGED SERVICE PROVIDER (MSP) ACCESS AND RELATIONSHIPS
4.1 Platform as a Conduit for MSP Services
The Platform includes features that permit a User to be managed by a third-party Managed Service Provider ("MSP"). You acknowledge and agree that the Service may act as a conduit, enabling an authorized MSP to access, manage, modify, and otherwise administer your User Account and User Content on your behalf. WatchDog's role in such arrangements is strictly limited to providing the necessary technological infrastructure to facilitate this access.
4.2 Authorization of MSP Access
Notwithstanding the method of initiation, you acknowledge that the creation and activation of any User Account is strictly conditional upon the individual end user personally reviewing and affirmatively agreeing to be bound by these Terms and Conditions during the registration process. An MSP may only gain access to your User Account under one of the following conditions:
(a) MSP Facilitated Onboarding: The MSP utilizes the Platform to send you an invitation to create and configure your own User Account as part of a direct service engagement with you.
(b) User-Delegated Access: You, as an existing User, utilize the features within the Platform to send an invitation to an MSP and affirmatively grant that MSP specific permissions and access rights to your User Account.
You are solely responsible for granting, managing, and revoking any MSP access to your account.
4.3 Direct Relationship Between User and MSP
You expressly acknowledge and agree that any relationship between you and an MSP, whether for services, agency, employment, or any other purpose, is a direct relationship exclusively between you and the MSP. WatchDog is not a party to, and will have no responsibility or liability under, any agreement or understanding between you and your MSP. WatchDog does not endorse, warrant, or guarantee the services, security practices, advice, or actions of any MSP. You are solely responsible for conducting your own due diligence and vetting of any MSP you choose to engage and authorize.
4.4 Allocation of Responsibility
All actions taken by an MSP within your User Account will be deemed to have been taken by you. You are fully responsible and liable for all activities that occur under your User Account, including any modifications, data uploads, or configurations made by your authorized MSP. WatchDog disclaims all liability for any loss or damage arising from the acts, omissions, or negligence of any MSP you authorize to access your account.
05.MANAGED SERVICE PROVIDER (MSP) AGREEMENT REQUIREMENT
If you are a Managed Service Provider or intend to use the Platform to provide services to other Users ("MSP Services"), you acknowledge and agree that your access to and use of any MSP-specific tools, dashboards, or functionalities within the Platform is strictly conditional upon the discussion, negotiation, and formal execution of a separate "MSP Access Agreement" between you (the legal entity providing MSP Services) and WatchDog Security Technologies Inc.
You are expressly prohibited from utilizing the Platform to provide MSP Services to any User without a fully executed MSP Access Agreement in place. Any attempt to do so constitutes a material breach of these Terms and Conditions.
In the event of any conflict or inconsistency between the executed MSP Access Agreement and these Terms and Conditions, the terms of the MSP Access Agreement shall prevail with respect to your activities as an MSP. For all matters not specifically addressed in the MSP Access Agreement, these Terms and Conditions and our Privacy Policy shall continue to govern the relationship.
06.THIRD-PARTY INTEGRATIONS AND DATA FLOW
6.1 Integration Architecture
WatchDog provides the Integration Framework to facilitate the secure flow of data between the Service and authorized Third-Party Integrations from our Integrations List. You acknowledge that the continuous and error-free operation of this framework depends on the corresponding technical architecture of the Third-Party Integration, which is maintained independently by the third-party provider. WatchDog reserves the right to modify or suspend the connection to any Third-Party Integration if we determine that its continued operation may pose a risk to our Service, our customers, or our systems.
6.2 Supported Third-Party Services
WatchDog maintains an "Integrations List" of Third-Party Integrations that have completed our internal review process for technical compatibility and safety validation. While we make best efforts to ensure the quality and security of listed integrations, the inclusion of a service on this list does not constitute a guarantee or warranty of its performance, security, or suitability for your specific needs. The Integrations List is regularly updated, and WatchDog retains the discretion to add, modify, or remove any Third-Party Integration from the list based on our ongoing assessment. Each Third-Party Integration operates under its own service level commitments, which are independent of WatchDog's service commitments to you.
6.3 Data Flow Management
You are responsible for configuring and managing data flows between the Service and any Third-Party Integration you choose to enable. By enabling an integration, you expressly authorize WatchDog to transmit your data to/from the selected Third-Party Integration as configured by you. You represent and warrant that you have obtained all necessary permissions and consents for such data transmission. Once data is transmitted to a Third-Party Integration, it becomes subject to that third party's terms of service, privacy policy, and data handling practices. You must review and accept these third-party terms before enabling any integration, as WatchDog has no control over how third parties process, store, or secure your data once transmitted.
6.4 Responsibility Allocation
Each Third-Party Integration is provided and maintained by an independent service provider, not by WatchDog. While WatchDog conducts internal reviews before listing integrations, WATCHDOG MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING THE PERFORMANCE, SECURITY, OR AVAILABILITY OF ANY THIRD-PARTY INTEGRATION. WatchDog shall not be responsible or liable for any damage, loss, service interruption, data breach, or other issues caused by or related to your use of any Third-Party Integration. Your use of Third-Party Integrations is at your own risk, and your sole recourse for any issues with a Third-Party Integration shall be directly with the third-party provider. You agree to indemnify WatchDog against any claims arising from your use of Third-Party Integrations.
07.DATA PROTECTION AND PRIVACY COMPLIANCE
We care about data privacy and security. Please review our Privacy Policy:. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in Canada and United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Canada and United States, then through your continued use of the Services, you are transferring your data to Canada and United States, and you expressly consent to have your data transferred to and processed in Canada and United States.
7.1 Cookie and Tracking Technology Usage
Our Platform uses cookies and similar tracking technologies to enhance user experience, provide analytics capabilities, and support essential platform functionality. By accessing or using our Services, you consent to the placement of cookies on your device in accordance with our Privacy Policy and Cookie Policy. Our Privacy Policy and Cookie Policy provide comprehensive information regarding: (i) the types of cookies we deploy including essential, functional, analytics, and communication cookies; (ii) data collection practices and third-party cookie usage; (iii) your rights to manage cookie preferences and withdraw consent; and (iv) mechanisms for granular consent management. Your continued use of our Services constitutes acceptance of our cookie practices as described in these referenced policies, and you acknowledge your responsibility to review these policies periodically for updates to our cookie usage practices.
08.PAYMENT TERMS AND BILLING
We accept Amex, Visa and Mastercard as payment methods. Third-party payment processors, such as , may be used to process payments for Services and Service Tokens. When processing payments through third-party payment processors, it is your sole responsibility to review and comply with such third-party payment processor's terms and conditions, privacy policy, and any other applicable legal documentation before proceeding with payment. The payment relationship for processing services shall be independent from WatchDog and exists solely between the payment processor and you as the User. All payments shall be in Canadian dollars (CAD). You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date.
Sales tax will be added to the price of purchases as deemed required by applicable law.
We may change subscription prices at any time with at least thirty (30) days advance written notice. Price changes will take effect at the commencement of your next billing cycle following the expiration of the thirty (30) day notice period.
You agree to pay all charges at the prices then in effect for your subscriptions, and authorize us to charge your chosen payment method for subscription fees and any usage-based charges that exceed your plan limits.
We reserve the right to refuse service, limit, or cancel any subscription purchased through our Services, particularly in cases where subscriptions appear to be activated by competitors, resellers, or distributors.
09.SERVICE TOKENS
9.1 Service Token System
You may purchase Service Tokens to be used as prepaid credit for eligible services, subscriptions, products, and Professional Services offered through the Platform. Service Tokens constitute a prepaid right to access WatchDog services and have no monetary value outside of the Platform ecosystem. All purchase terms governing the Services, including payment obligations, billing cycles, and refund policies, apply equally to Service Token acquisitions unless expressly modified herein.
9.2 Token Characteristics and Limitations
Service Tokens are non-transferable between accounts, have no cash value, and cannot be redeemed for monetary refunds except as required by applicable law. Service Tokens represent a limited, non-exclusive, revocable license to access WatchDog services and do not constitute any ownership interest in WatchDog Security Technologies Inc. or its assets.
9.3 Token Redemption and Application
Service Tokens may be redeemed for any currently offered services, subscriptions, products, or Professional Services designated as eligible at the time of redemption. When making purchases, your Service Token balance will be applied first, with any remaining balance charged to your primary payment method on file. The number of Service Tokens required for any given service is subject to change at WatchDog's discretion with reasonable notice.
9.4 Token Expiration and Account Management
Purchased Service Tokens will not expire for a period of one year from the date of purchase, in compliance with applicable consumer protection laws. Promotional or complimentary Service Tokens may have shorter or longer expiration periods as disclosed at the time of issuance. Token balances and utilization records remain accessible through your account management dashboard for tracking and planning purposes.
9.5 Account Termination and Token Forfeiture
Upon account termination for material breach, all remaining Service Token balances will be forfeited. For voluntary account termination or termination without cause, you will have ninety (90) days to utilize remaining Service Token balances before forfeiture. Unused Service Token balances may be subject to applicable unclaimed property laws after periods of account inactivity as defined by relevant jurisdictions.
10.SUBSCRIPTION MANAGEMENT
Your subscription will continue and automatically renew unless cancelled through your account settings. You consent to our charging your payment method on a recurring basis without requiring prior approval for each charge. Monthly subscriptions may be cancelled at any time with cancellation taking effect at the end of the current billing period. Annual subscriptions, if offered, will include a 30-day cancellation window from activation date. All purchases are non-refundable. WatchDog Security does not offer refunds or prorated billing due to our integration with third-party services that do not provide refund flexibility.
11.SERVICE LEVEL AGREEMENTS AND PERFORMANCE
11.1 Availability and Uptime Commitments
WatchDog commits to maintaining 91.9% monthly uptime availability for the core Services, excluding scheduled maintenance periods conducted with 48-hour advance notice to affected Customers. Uptime calculations exclude force majeure events, Customer-initiated activities, and third-party service dependencies beyond WatchDog's reasonable control.
To ensure transparency and provide immediate access to current service availability information, you may monitor real-time system status and historical uptime data through our dedicated status portal at
11.2 Performance Metrics and Monitoring
The Services maintain API response times under 200 milliseconds and user interface response times under 2 seconds for standard operations under normal load conditions. WatchDog provides continuous internal monitoring and alerting systems for performance degradations, with Customer notification procedures for service impacts.
11.3 Data Retention Framework
Customer acknowledges and agrees to the comprehensive data retention schedules detailed in our Privacy Policy, which are incorporated by reference into this Agreement and form binding contractual obligations.
12.INTELLECTUAL PROPERTY AND CONFIDENTIALITY
12.1 Platform Intellectual Property Rights
INTELLECTUAL PROPERTY We are the owner or the licensee of all intellectual property rights in our Services, including the Content and Marks.
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in Canada, United States and around the world.
The Content and Marks are provided in or through the Services “AS IS” for your internal business purpose only.
Subject to your compliance with these Legal Terms, including the “PROHIBITED ACTIVITIES” section below, we grant you a non-exclusive, non-transferable, revocable license to:
Access the Services; and
Download or print a copy of any portion of the Content to which you have properly gained access solely for your internal business purpose.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to hello@watchdogsecurity.io. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
12.2 Customer Data and Document Ownership
YOUR SUBMISSIONS Please review this section and the “PROHIBITED ACTIVITIES” section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.
By directly sending us Submissions, you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
You are responsible for what you send us or upload: By sending us Submissions through any part of the Services, you:
Confirm that you have read and agree with our “PROHIBITED ACTIVITIES” and will not send, upload, or transmit through the Services any Submission nor post any Contribution that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
To the extent permissible by applicable law, waive any and all moral rights to any such Submission;
Warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
Warrant and represent that your Submissions do not constitute confidential information.
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.
12.3. Copyright Infringement Procedures
We respect intellectual property rights. If you believe that material available through the Services infringes your copyright, please notify us immediately at hello@watchdogsecurity.io with: (i) identification of the copyrighted work claimed to be infringed; (ii) identification of the allegedly infringing material; (iii) your contact information; (iv) a statement of good faith belief that use is not authorized; and (v) a statement of accuracy and authority to act on behalf of the copyright owner.
Please be advised that you may be held liable for damages if you make material misrepresentations in a notification.
13.WARRANTIES, DISCLAIMERS, AND LIABILITY LIMITATIONS
13.1 Service Warranties and Performance Standards
WatchDog warrants that the Services will perform materially in accordance with published documentation and specifications during the subscription term. WatchDog commits to maintaining security controls consistent with industry standards and using commercially reasonable efforts to address identified vulnerabilities in a timely manner. WatchDog warrants compliance with applicable security certifications or international best practices and standards during the service term. Critical security patches and system improvements will be deployed within established timelines with appropriate Customer notification and coordination procedures.
13.2 "As-Is" Provisions and Warranty Disclaimers
ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
13.3 Liability Limitations and Caps
WatchDog's total aggregate liability for all claims arising under this Agreement, whether in contract, tort, or otherwise, shall not exceed the total fees paid by Customer in the twelve months immediately preceding the claim. This limitation excludes liability for gross negligence, and willful misconduct. Customer agrees to maintain appropriate cyber liability insurance coverage and provide evidence of such coverage upon reasonable request following material security incidents affecting Customer Data.
13.4 Ontario Consumer Rights
If you are a consumer in Ontario, certain clauses of these Terms are void to the extent they conflict with statutory rights. Ontario’s Consumer Protection Act forbids any attempt to waive a consumer’s substantive or procedural rights. In particular, you are not bound by any mandatory arbitration clause or class-action waiver in this Agreement. Any term that purports to negate or vary any implied condition or warranty under Ontario law is void. Subject to those protections, Watchdog’s total liability for any claim arising from these Terms or the Service will not exceed the total fees you have paid Watchdog in the three months prior to the event giving rise to the claim.
14.INDEMNIFICATION AND RISK ALLOCATION
14.1 Mutual Indemnification Framework
WatchDog shall indemnify and defend Customer against third-party claims alleging that the core Services software and platform functionality infringe valid intellectual property rights when used in accordance with this Agreement and applicable documentation, excluding any Customer Data, Third-Party Integrations, or customer-uploaded content. Customer shall indemnify and defend WatchDog against all claims arising from: (i) Customer Data uploaded to or processed through the Services, including any intellectual property infringement claims related to such content; (ii) Customer's misuse of the Platform or violation of this Agreement; (iii) Customer's use of Third-Party Integrations; and (iv) any content, documents, or materials uploaded, transmitted, or stored by Customer or its users through the Services; and (v) any acts, omissions, or negligence of any MSP authorized by the Customer to access or manage its User Account.. Both parties must provide prompt written notice of claims, cooperate fully in defense activities, and obtain prior written consent for any settlement agreements that impose obligations on the indemnified party.
14.2 Customer Indemnification Obligations
INDEMNIFICATION You are solely responsible for your Submissions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Submissions.
14.3 WatchDog Security Indemnification Obligations
WatchDog shall indemnify Customer for direct losses resulting from third-party intellectual property infringement claims based solely on the authorized use of WatchDog's proprietary platform software and core Services functionality, specifically excluding any claims related to Customer Data, user-uploaded content, or Third-Party Integrations. WatchDog shall indemnify Customer for damages directly caused by WatchDog's gross negligence or willful misconduct in implementing or maintaining the platform's security controls that results in unauthorized third-party access to Customer Data, provided such breach is not caused or contributed to by Customer's actions, negligence, or failure to follow security procedures. All indemnification obligations are subject to Customer's prompt notification, reasonable cooperation in defense efforts, and compliance with the terms and restrictions set forth in this Agreement.
15.FORCE MAJEURE AND BUSINESS CONTINUITY
15.1 Definition
Force majeure events include natural disasters, acts of God, internet infrastructure failures, large-scale cyberattacks beyond reasonable control, governmental actions, civil unrest, pandemic-related disruptions, and other events beyond a party's reasonable control that prevent performance of obligations hereunder. Third-party provider outages and service disruptions qualify as force majeure when outside WatchDog's reasonable control and not caused by WatchDog's negligence or breach of contract.
15.2 Effects of Force Majeure Events
Upon occurrence of a qualifying force majeure event, the affected party's performance obligations under this Agreement shall be suspended for the duration of the event, including but not limited to: (i) service level agreement commitments and associated remedies; (ii) delivery timelines for professional services; (iii) data processing and backup obligations to the extent systems are unavailable; (iv) customer support response times; and (v) compliance reporting deadlines that depend on system availability.
15.3 Notice and Mitigation Requirements
Both parties must provide written notice of force majeure events within 48 hours of becoming aware of the event, including: (i) description of the event and its impact on performance; (ii) expected duration of the disruption; (iii) mitigation measures being implemented; and (iv) regular progress updates every 72 hours during the event. The affected party must demonstrate commercially reasonable efforts to minimize impact and restore normal operations, including implementation of backup procedures, alternative service delivery methods, and coordination with third-party providers.
15.4. Termination Rights.
If a force majeure event continues for more than 30 consecutive days, either party may terminate this Agreement upon 15 days' written notice without penalty or liability for early termination, except for obligations that accrued prior to the force majeure event.
16.COMPLIANCE, SUPPORT AND REGULATORY REQUIREMENTS
16.1 Regulatory Compliance Framework
WatchDog maintains relevant security practices and standard operating procedures according to international best practices and compliant with applicable privacy regulations including PIPEDA. Third-party audit reports, certification summaries, and compliance documentation are available to Customer under appropriate confidentiality agreements and non-disclosure provisions. Customer may be required to cooperate with WatchDog compliance audits and assessments by providing relevant information, system access, and documentation under appropriate confidentiality protections and scope limitations.
16.2 Customer Compliance Support
The Services include integrated compliance support tools such as policy templates, automated audit report generation, evidence collection capabilities, and regulatory inspection support features. WatchDog provides reasonable audit assistance including access to relevant system logs, custom compliance reporting upon request, and technical support for regulatory examinations. Best-practice guidance, compliance frameworks, and implementation assistance for common regulatory standards including NIST, ISO 27001, and industry-specific requirements are available through Platform resources and professional services engagements.
16.3 Compliance Updates and Changes
WatchDog will provide reasonable advance notice of regulatory-driven changes affecting the Services via email notifications and Platform announcements, including implementation timelines and impact assessments. Customer may review proposed compliance changes and request reasonable accommodations for critical integration impacts or operational requirements through established support channels. Compliance-related feature versions and regulatory updates are maintained with archived documentation and historical references to support ongoing audit requirements and regulatory examinations.
16.4 Support Services
We provide Support Services through our in-app chat system and email support at . We are committed to maintaining high standards of skill and care consistent with leading cybersecurity providers. We will respond promptly to support requests related to WatchDog Security features and functionalities.
Our support services are not equipped to handle general IT or helpdesk issues unrelated to our specific services. While we provide reasonable assistance during cybersecurity incidents, we are not a dedicated incident response team. For incidents requiring specialized expertise beyond our capabilities, we may refer you to qualified third-party specialists at your expense.
We reserve the right to suspend support services if payment obligations remain unpaid 30 days after becoming due, with prior written notice.
17.THIRD-PARTY SECURITY ASSESSMENTS+
WatchDog conducts an internal review process for Third-Party Integrations before including them on our Integrations List. This review includes an assessment of technical compatibility, data handling practices, and security posture based on information and documentation provided by the third-party provider. However, this review represents a point-in-time assessment and is not a continuous certification, audit, or guarantee of ongoing security or performance. You acknowledge that our review process, while conducted with best efforts, does not eliminate all risks associated with third-party services. You remain solely responsible for conducting your own independent security and compliance assessment of any Third-Party Integration to ensure it meets your specific requirements and risk tolerance before enabling it in your WatchDog instance.
18.TERM, TERMINATION, AND DATA PORTABILITY
18.1 Contract Term and Renewal
These Legal Terms shall remain in full force and effect while you use the Services.
WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.
18.2 Termination Rights and Procedures
Either party may terminate this Agreement for material breach, including security failures or violation of confidentiality obligations, with a 30-day written cure period for non-monetary breaches. Customer may terminate this Agreement at any time by deleting their User Account through the Platform's account settings. WatchDog may terminate Customer's access immediately for material breach of security or acceptable use policies, or suspend paid features for non-payment while maintaining access to the free tier. Effective termination of this Agreement requires Customer to delete their User Account through the designated account deletion option available in the Platform. Downgrading from paid plans to the free tier does not constitute termination of this Agreement. Upon account deletion, all access to the Services will be immediately and permanently revoked.
18.3 Data Export and Portability
Customer may export all Customer Data at any time during their active account tenure through available Platform APIs, built-in export utilities, and data download features in standard formats including JSON, CSV, and PDF. Customer retains full data export capabilities until account deletion. Large volume data exports may incur additional processing costs with advance notification and cost estimates provided to Customer. WatchDog will provide reasonable technical support during the export process, including access to export documentation and API guidance to facilitate data migration to alternative service providers. Such data export may also be requested via email at
18.4 Post-Termination Data Handling
Upon termination of this Agreement or Customer's deletion of their User Account, all data associated with your account will be handled according to the comprehensive data retention and destruction procedures detailed in our Privacy Policy, which procedures are incorporated by reference into this Agreement. Our Privacy Policy specifies the retention periods, deletion timelines, and secure destruction methods for different categories of data based on legitimate business, legal, and regulatory requirements. Accounts that remain inactive for twenty-four (24) months may be automatically deleted with sixty (60) days' prior notice to Customer via email. Data destruction certificates are available upon request as specified in our Privacy Policy. Account deletion is irreversible and cannot be recovered once completed.
18.5 Incident Notification Procedures
In the event of a Security Incident that compromises or potentially compromises the confidentiality, integrity, or availability of Customer Data or personal information, WatchDog will implement the comprehensive incident response procedures detailed in our Privacy Policy, which are incorporated by reference into this Agreement.
19.DISPUTE RESOLUTION AND GOVERNING LAW
19.1 Governing Law Selection
This Agreement and all related disputes shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada.
19.2 Dispute Resolution Mechanisms
Any dispute which arises in the course of or following the performance of the present contract will be definitively settled under the auspices of The Canadian Commercial Arbitration Centre, by means of arbitration and to the exclusion of courts of law, in accordance with its General Commercial Arbitration Rules in force at the time this contract is signed and to which the parties declare they have adhered.
19.3 Jurisdiction and Venue
These Terms are governed by the laws of Ontario, Canada (and federal laws of Canada), without regard to conflict-of-law rules.
20.MISCELLANEOUS PROVISIONS
20.1 Contract Modifications and Updates
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.
We recommend that you print a copy of these Legal Terms for your records.
20.2 Assignment and Subcontracting
Customer may assign this Agreement in connection with a merger, acquisition, or sale of substantially all assets with 30 days' prior written notice to WatchDog. WatchDog may subcontract operational services including hosting, technical support, and infrastructure management provided all subcontractors maintain equivalent confidentiality, security, and data protection obligations. Material changes to critical subcontractors require Customer notification with reasonable objection rights for legitimate security-related concerns that cannot be adequately addressed through contractual protections.
20.3 Severability and Entire Agreement
If any provision of this Agreement is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remainder of this Agreement shall remain in full force and effect with the invalid provision modified to the minimum extent necessary to make it enforceable. This Agreement, together with the Privacy Policy and any executed Data Processing Agreement, constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, and agreements relating to the subject matter hereof. Key provisions including confidentiality, indemnification, liability limitations, and data protection obligations shall survive termination of this Agreement for a period of two years.
20.4 Notices and Communications
All formal notices, demands, and communications required under this Agreement must be sent via email to designated addresses on file or by certified mail with return receipt requested to registered business addresses. Notices are deemed received on the next business day following email delivery confirmation or three business days after certified mail posting. Customer must maintain current contact information in their account settings, and WatchDog will utilize multiple communication channels including email, SMS, and phone notifications for critical incident communications based on severity levels and escalation procedures.
© WatchDog Security Technologies Inc. All rights reserved.
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