In this blog, we will delve into the various challenges and inefficiencies associated with using Managed Security Service Providers and Managed Service Providers (MSSPs/MSPs). We’ll explore the lengthy and cumbersome sales cycles, the often frustrating onboarding processes, and the pitfalls of non-integrated solutions that lead to fragmented systems. We’ll discuss the limitations of expertise among many service providers and the lack of transparency and client visibility that undermines trust. Additionally, we’ll highlight the hidden costs and expensive packages that complicate budgeting and decision-making for businesses. But there’s a light at the end of the tunnel as we introduce how WatchDog Security’s streamlined, transparent, and effective SaaS-based platform can revolutionize your security operations and reduce your operational burdens.
Lengthy Sales Cycle & Annoying Onboarding Process
Many MSSPs and MSPs do not openly share their pricing and will usually respond with, “It depends.” This can lead to a lengthy sales process where potential customers must go through various steps, participate in multiple calls, or fill out numerous forms to receive a quote that may not meet their expectations. From the initial contact to contract signing, this process can take up to a month to finalize. Following this is the onboarding process, which often involves numerous interactions with employees or sending out emails, hoping that the messages are read and implemented, but with no clear way to track progress. Our SaaS-based platform addresses this by facilitating the effective deployment of software in a trackable and easy-to-access method.
Non-integrated solutions that overlap
It’s important to recognize that MSPs (Managed Service Providers) or MSSPs (Managed Security Service Providers) often bundle software as resellers. This can lead to a fragmented system, as these solutions, despite their standalone nature, may not integrate seamlessly with each other. Such a system not only fails to produce meaningful, cohesive results but also undermines the value of the investment.
Insufficient Expertise
More often than not, founders of Managed IT or security companies come from a blue team background. Simply put, they most likely studied defensive security and were primarily responsible for building defences to keep the hackers out. The problem? Rapid advancements make it nearly impossible for them to keep up with all the threats – much less protect their clients from them. We believe the best-suited individuals to build defensive solutions are those who hack them professionally at the enterprise level. This is why we are proud of our solution, as our founders are offensive security experts with a team of red teamers and penetration testing professionals to develop solutions that work and maximize protection.
Limited Client Visibility and Transparency
MSSPs require greater transparency and effectiveness. According to Osterman Research, 33% of respondents lacked confidence in their MSSP’s ability to prevent cyber threats, while 42% had concerns over limited transparency and visibility. A PDF report sent once a week or month does not cut it anymore, and the next generation of startups needs access to information on-demand and in an easy-to-understand fashion for non-technical audiences.
Costly Packages + Hidden Costs
When you visit the website of an average service provider, you usually have to request a quote or schedule a mandatory meeting to see the pricing. This creates unnecessary work for potential customers. After signing up, customers often find that important services are only available for an additional cost. These hidden expenses and expensive packages result in uncertainty about the budget, reduced trust, and difficulty in making decisions as clients struggle to predict their expenses and feel deceived by undisclosed fees.
Total visibility. Zero blind spots. WatchDog helps you monitor every user, service account, and system across Cloud, SaaS, and devices -flagging misconfigurations and risks the moment they arise.
- ➕ Asset management – Add and track your own assets easily across Cloud, SaaS + On-Prem
- Identity monitoring – Limited to Google Workspace & M365 Non-Human Identities on free plan
- 🔧 SaaS + Cloud hardening checks – Spot misconfigurations before they become risks
Get started free today – no credit card required.
